Privacy Policy
How we collect, use, and protect your information
Last updated: September 6, 2025
This policy explains how Mak-O-Mak (Saraphina Olify Pvt. Ltd.) handles your personal information.
1. Introduction
Saraphina Olify Pvt. Ltd. ("Company", "we", "us", "our"), operating the Mak-O-Mak brand, is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.
Your Privacy Matters: We believe in transparency about our data practices. This policy will help you understand your privacy rights and how to exercise them.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you:
🛍️ When You Shop
- • Full name and contact details
- • Email address and phone number
- • Billing and shipping addresses
- • Payment information (processed securely)
- • Order history and preferences
🌐 When You Browse
- • IP address and location data
- • Device and browser information
- • Website usage patterns
- • Cookies and similar technologies
- • Referral source information
2.2 Automatically Collected Information
We automatically collect certain information when you visit our website, including:
Technical Data
- • Browser type & version
- • Operating system
- • Screen resolution
- • Device type
Usage Data
- • Pages visited
- • Time spent on site
- • Click patterns
- • Search queries
Location Data
- • IP address
- • Country/Region
- • City (approximate)
- • Time zone
3. How We Use Your Information
✅ Primary Uses
- • Order Processing: To process, fulfill, and deliver your orders
- • Customer Service: To respond to inquiries and provide support
- • Account Management: To create and manage your customer account
- • Payment Processing: To process payments and prevent fraud
- • Legal Compliance: To comply with applicable laws and regulations
📈 Secondary Uses
- • Service Improvement: To enhance our website and services
- • Personalization: To customize your shopping experience
- • Marketing Communications: To send promotional offers (with consent)
- • Analytics: To understand user behavior and preferences
- • Security: To protect against fraud and unauthorized access
4. Information Sharing & Disclosure
🔒 Our Commitment
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.We only share your information in the limited circumstances described below.
🤝 Trusted Partners
We share information with:
- • Payment Processors: For secure transaction processing
- • Shipping Companies: For order delivery and tracking
- • Technology Providers: For website hosting and maintenance
- • Analytics Services: For website performance analysis
⚖️ Legal Requirements
We may disclose information when:
- • Required by law or legal process
- • Protecting our rights and property
- • Preventing fraud or security threats
- • Responding to government requests
5. Cookies & Tracking Technologies
🍪 What Are Cookies?
Cookies are small data files stored on your device that help us improve your browsing experience. By using our website, you consent to our use of cookies as described below.
Essential Cookies
Required for basic website functionality
- • Shopping cart management
- • User authentication
- • Security features
Analytics Cookies
Help us understand site usage
- • Page views and traffic
- • User behavior patterns
- • Performance metrics
Marketing Cookies
Used for personalized advertising
- • Targeted promotions
- • Retargeting ads
- • Campaign effectiveness
Cookie Management: Most browsers allow you to control cookies through their settings. However, disabling certain cookies may limit website functionality.
6. Data Security & Protection
🛡️ Our Security Measures
Technical Safeguards
- • SSL encryption for data transmission
- • Secure payment processing systems
- • Regular security audits and updates
- • Access controls and authentication
- • Data backup and recovery systems
Administrative Safeguards
- • Employee privacy training
- • Limited access on need-to-know basis
- • Confidentiality agreements
- • Regular policy reviews
- • Incident response procedures
Important Note: While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.
7. Your Privacy Rights
✋ You Have the Right To:
Access Your Data
Request a copy of the personal information we hold about you
Correct Information
Update or correct any inaccurate personal information
Delete Your Data
Request deletion of your personal information (subject to legal requirements)
Limit Processing
Restrict how we use your personal information
Opt-Out
Unsubscribe from marketing communications at any time
Data Portability
Receive your data in a portable format
How to Exercise Your Rights: Contact us using the information provided below. We will respond to your request within 30 days and may require identity verification for security purposes.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Account Data
Retained while account is active plus 3 years after closure
Order History
Kept for 7 years for tax and legal compliance purposes
Marketing Data
Until you unsubscribe or withdraw consent
9. Third-Party Links & Services
External Websites
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We are not responsible for the privacy practices or content of third-party websites.
Recommendation: Please review the privacy policies of any third-party websites you visit.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post the updated policy on our website with a new "Last updated" date
- Notify you via email if you have an account with us
- Provide prominent notice on our website for material changes
Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Information
🏢 Company Information
Hadapsar, Pune – 411028
Maharashtra, India
📞 Privacy Inquiries
Response Time: We aim to respond to all privacy-related inquiries within 30 days.
Thank you for trusting Mak-O-Mak with your personal information.
We are committed to protecting your privacy and will continue to improve our practices to keep your data safe.
This Privacy Policy is effective as of September 6, 2025